Refund and Returns Policy

1. Eligibility

– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

– To complete your return, we require a receipt or proof of purchase.

– Any item not in its original condition, is damaged, or missing parts for reasons not due to our error will not be eligible for a return.

2. Initiating a Return

Contact our customer service within 14 days of receiving your order to initiate a return.

3. Return Shipping

Customers are responsible for return shipping costs, except in cases where the return is due to a product defect or error on our part.

4. Refunds

– Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

– We will also notify you of the approval or rejection of your refund.

– If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, 

within a certain amount of days.

5. Late or Missing Refunds

– If you haven’t received a refund yet, first check your bank account.

– Then contact your credit card company; it may take some time before your refund is officially posted.

– Next, contact your bank. There is often some processing time before a refund is posted.

– If you’ve done all of this and you still have not received your refund, please contact us at evseev.nc@gmail.com.